Subchapter XII. Customer Service Operations

Part A. City Wide Call Center

• D.C. Code § 1-327.01 Establishment of the Citywide Call Center. [Repealed]
• D.C. Code § 1-327.02 Duties. [Repealed]

Part B. Customer Service Operations Unit

• D.C. Code § 1-327.31 Short Title
• D.C. Code § 1-327.32 Establishment of the Customer Service Operations Unit; Duties
• D.C. Code § 1-327.33 Transfers; Abolishment
• D.C. Code § 1-327.34 Applicability

Part C. Office of Unified Communications

• D.C. Code § 1-327.51 Definitions
• D.C. Code § 1-327.52 Establishment of Office of Unified Communications
• D.C. Code § 1-327.53 Transfers
• D.C. Code § 1-327.54 Functions
• D.C. Code § 1-327.54a Development of Emergency Medical Application
• D.C. Code § 1-327.54b [Repealed]
• D.C. Code § 1-327.54c Alternative Responses to Calls For Service Pilot Program.
• D.C. Code § 1-327.54d Telecommunicator Cardiopulmonary Resuscitation Training Requirement.
• D.C. Code § 1-327.55 Organization
• D.C. Code § 1-327.56 Coordination With Agencies
• D.C. Code § 1-327.56a Authorized Use of 911
• D.C. Code § 1-327.56b [Expires Effective 7/10/2024] Call Data Collection and Posting.
• D.C. Code § 1-327.57 Rules

Part D. D.c. One Card

• D.C. Code § 1-327.71 Definitions
• D.C. Code § 1-327.72 Replacement Fee
• D.C. Code § 1-327.73 Rules