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- Title 48. Insurance
- Chapter 48.18. The Insurance Contract
RCW 48.18.610 Customer Satisfaction Benefits
| Library | Washington Statutes |
| Edition | 2023 |
| Currency | Current through the 2023 1st Special Session |
| Year | 2023 |
| Citation | RCW 48.18.610 |
(1) An insurer may include contractual benefits based on customer satisfaction as part of an insurance policy. The insurer must file the policy or endorsement for approval as required by RCW 48.18.100. The contractual benefits may include sums of money provided or credited to a policyholder if the policyholder is dissatisfied with the service provided by their insurer. A sum that is provided to or credited to a policyholder as part of an approved contractual benefit based on customer satisfaction is not "pr...
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